Return Policy

Last Update April 15, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return to us for a refund or online credit or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Return is not allowed for customized products that are specially made for you.

Return Process

To return an item, place the item securely in its original packaging and send your return to the followings address:

Crafti
204/B/4, Bir Uttam Mir Shawkat Sarak, Gulshan Link Road, Tejgaon, Dhaka 1208, Bangladesh

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 25 working days from the receipt of your item to process your return.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at:

Crafti (a business wing of ToritX Limited)
204/B/4, Bir Uttam Mir Shawkat Sarak, Gulshan Link Road, Tejgaon, Dhaka 1208, Bangladesh
Call: +8809639111234, email: [email protected]